If anyone claims to be support and requests your password/OTP, end the call/chat. Official support will verify via in-app prompts, not by asking for secrets. Report suspicious contacts.
Avoiding social-engineering on support calls
Updated December 7, 2025 •Security and Fraud
Related articles
View allTrust the Paycilo log, not images in chat.
Updated December 7, 2025
Add a second layer to your Paycilo login.
Updated December 7, 2025
Keep trust by refunding cleanly through the same channel.
Updated December 7, 2025