Frequently Asked Questions

What is Paycilo and how does the Universal Paylink work?

Paycilo is the identity layer for the financial web—a universal infrastructure that consolidates your bank accounts, crypto wallets, and payment apps into one professional link (e.g., paycilo.com/@yourname). It allows you to accept Direct Bank Transfers (ACH, Faster Payments, SEPA) and Crypto without building a website.

Is Paycilo a digital wallet or bank?

No. Paycilo operates as a Non-Custodial Technical Service Provider (TSP). We do not hold, store, or touch your funds. We simply route the payment data so your customer can transfer money directly to your existing bank account or self-custody wallet. This ensures zero-trust security and instant settlement.

Can I use Paycilo as a Link-in-Bio for payments?

Yes. Paycilo is optimized for social commerce on Instagram, TikTok, X (Twitter), and LinkedIn. Unlike standard bio links, Paycilo is engineered for financial conversion, allowing followers to pay you via Open Banking deep-links or crypto without leaving the app browser.

Does Paycilo support International Payments (USD, GBP, EUR)?

Yes. You can add cross-border accounts (such as Geegpay, Grey, Wise, or Domiciliary accounts) to your profile. A client in the UK can see your Sort Code, while a client in the US sees your ACH Routing Number, all from the same smart link.

How do Crypto Payments work on Paycilo?

Paycilo supports direct blockchain transfers for stablecoins (USDT, USDC) and major assets (BTC, ETH, SOL). You provide your public wallet address, and we generate a QR code or copy-paste interface for the sender. The crypto goes straight to your wallet—we do not possess your private keys.

What are 'Channels' and how do they organize income?

Channels allow you to segment your revenue streams. You can create dedicated links for different purposes—e.g., 'Design Services' (linked to your Business Bank) and 'Coffee Fund' (linked to a personal wallet). This simplifies bookkeeping and tax categorization automatically.

Does Paycilo integrate with WhatsApp for business?

Yes. The 'WhatsApp Direct' feature allows you to attach a Paycilo link to your automated greeting or catalog. Customers can tap to pay and automatically send a payment receipt back to your WhatsApp chat for order confirmation.

Is Paycilo safer than sharing my bank account number publicly?

Yes. Sharing raw account numbers on social media exposes you to identity theft and fraud. Paycilo masks your sensitive banking data behind a secure interface, revealing it only to users who have initiated a genuine transaction intent.

Can I receive payments anonymously or pseudonymously?

Yes. For creators and activists who prioritize privacy, Paycilo allows you to display a public display name (e.g., 'The Gamer') while keeping your legal banking identity private until the point of transaction, depending on local banking regulations.

What fees does Paycilo charge?

Paycilo is a SaaS infrastructure tool, not a payment processor, so we do not charge transaction fees (%) on Direct Bank Transfers. You keep 100% of the amount sent, minus any standard network fees charged by your own bank or blockchain network.

Can I use Paycilo for invoicing freelancers and contractors?

Yes. Instead of sending a PDF invoice with static text, sending a Paycilo link allows your client to copy your payment details error-free. You can lock specific amounts (e.g., paycilo.com/@studio/500) to ensure you are paid the exact agreed sum.

Does Paycilo support Open Banking and Fintech apps?

Yes. We support linking with modern fintechs (Monzo, Revolut, Kuda, OPay, Chipper Cash). If your bank supports deep-linking, Paycilo can trigger the customer's banking app to open automatically with your details pre-filled.

How do I verify my identity (KYC) on Paycilo?

To maintain a high-trust network, we use automated identity verification. You can upload a government ID to receive a 'Verified Merchant' badge. This increases conversion rates by reassuring international customers that they are paying a legitimate entity.

Can I track my transaction history for taxes?

Yes. The Paycilo Dashboard provides a granular CSV export of all incoming transaction signals. You can filter by 'Channel' to separate business income from personal gifts, making tax season significantly easier.

Does Paycilo work for physical stores and POS?

Yes. Every Paycilo profile and Channel comes with a high-resolution QR code. Print this for your counter, pop-up stall, or event booth to accept cashless payments instantly without expensive POS hardware.

What happens if my bank network is down?

Paycilo's 'Multi-Rail Redundancy' allows you to add backup accounts. If your primary bank is experiencing downtime, your customer can instantly switch to your secondary bank or crypto option without you needing to send new details.

Can I collaborate with a team?

Yes. Paycilo Premium supports 'Team Roles'. You can grant support staff or accountants access to view transaction logs and confirm payments without giving them access to change your banking settings or withdraw funds.

Is my data GDPR and NDPR compliant?

Yes. We adhere to strict data sovereignty principles. Your financial data is encrypted at rest using AES-256 standards, and we do not sell your transaction metadata to third-party advertisers.

Can I customize the checkout experience?

Yes. You can brand your payment page with your logo, custom bio, and social links. You can also set fixed price presets (e.g., $10, $25, $100) for donations or digital products.

How fast is settlement?

Because Paycilo is non-custodial, settlement is determined by the banking rail you use. UK Faster Payments and Crypto are typically instant. US ACH may take 1-2 business days. The money never sits in a Paycilo holding account.